Game Development Community

My concerns about TGEA

by Eric den Boer · in Torque Game Engine Advanced · 06/11/2009 (3:09 pm) · 57 replies

Hi,

No.. not another n00b question from me, that you're all used to by now... but rather I'd like to express a concern I've been having. Let me explain it a bit, though.

I go to college (yay for me) and I follow a course called International Game Architecture & Design. Its called International because I go to an international university in the Netherlands. Anyway... our college recently purchased licenses for TGEA, especially for us. So in college, I'm allowed to work with TGEA only (and any other engine as long as its not T3D, get it?). I myself also bought T3D because I fell in love with Torque, Garage Games and its community during the development of our project game. So in the end, I'm stuck with TGEA for college. T3D is looking amazing, but I can only use it in private as the college isn't going to buy T3D licenses because I think its so amazing - we had trouble getting them to buy TGEA as it was (long story, ask me again some times)

And this is also where my concern starts... To me, GG seems to be concentrating on T3D (who can blame 'em, right?) however I feel that TGEA - that one version of the engine that I'm allowed to use in college, legally - is being abandoned. Now I'm seeing more and more threads in the forum where users are finding bugs, or missing features and what not that get fixed.. but only in T3D and not in TGEA. One example is the streaming audio thread here recently, where its being fixed in T3D, rather than TGEA. I can imagine that this is pissing off users and I'm probably not the only one with this concern.

So my concern is that TGEA will not get anymore patches / fixes. Can anyone elaborate on this? Where is TGEA 1.8.2 or TGEA 1.9? Are there any fixes planned for the current TGEA?

Thanks!

PS: Thanks for being an awesome community - never have I encountered such a helpful community before in my life!
Thread is locked
#21
06/13/2009 (11:21 am)
Hi to everyone.

Great post Edward. Put simply the customer is always right.

#22
06/13/2009 (11:56 am)
@Edward - Ok. I spend more time in the forums than the blog section, so I had to go back and read your past discussions. Your choice to stick with the previous tech, for your specific project, is quite logical. Having all of the main engines, you are in a good place to be able to pick and choose your components. We have not fully concluded (at GG) what will trickle down from Torque 3D to TGEA. The fixes have gone both ways, which is how TGEA 1.8.1 came about. This is likely to happen for TGEA 1.8.2, where fixes to TGEA go to Torque 3D and vice versa. It's just something we have not fully decided on because we are too heavily focused and tasked out on Torque 3D. Plain and simple, Torque 3D is our flagship engine and we want as many people using it as possible because it is the best we have ever produced. Where TGEA is concerned: could it use improvements? Sure. Is it broken? Absolutely not.

@David - Speaking purely as myself and not representative of GG, I absolutely hate that little saying. I have this theory it was developed by a manager or HR person that rarely had to deal with actual customers, unlike myself who spent years in the service industry. I followed the saying because my individual job was at jeopardy otherwise. The customer is not always right. I had to deal with absolute idiots and liars as a waiter or salesperson. A blanket saying like that is not feasible. Something more logical is this:

"We as a company have a product we provide at a cost. The consumers of this product have a right to inquire about its usage and how it can be improved. A good company is obligated to listen to it's customer base and do what it can to support them. At no point, however, can you please every single customer. You can, however, attempt to improve your products and provide them to existing users and bring in new consumers."

At no point is every single customer right. It's an illogical statement that I wish was never thought up. Believe me, it actually breeds contempt employees have against users.
#23
06/13/2009 (12:37 pm)
If the customer is always right as you say, then we need to look at 'customer' as a whole, not as an individual or a few individuals. Most people accept and approve of the way we are handling things and are on board with us moving forward with the future, i.e. Torque 3D. The customer as a whole, from where im sitting - is happy. Period.

What comes in the future to TGEA is unknown at this point, but you should know by now that we always try our best to do what we can to help out the community, often working in our off time as Rene mentioned, or on weekends as Mich and others often do - going above and beyond because we believe in it. That's more than you get with a lot of companies out there.

As mentioned many times, we are untimately tasked with making many decisions here at GG, some of which we talk over for very very long times.. In the end, we always do what we think is best for the community as a whole, and best for us to continue to be able to offer what we feel is the best product at the best price we can. Best! Not always please-everyone and not always perfect.

I suggest cooler heads need to prevail in this thread.
#24
06/13/2009 (12:54 pm)
I think this is getting a little too testy in areas, i blame myself my personal brand of communication is... direct for want of a better choice of words.

@Michael you are right now my favourite GG person, i'm a docuholic and you supply my fixes, but i think you are abouit the most level headed poster here, your comments regarding the future of TGEA are at least positive, everyone else is very negative and to be honest at best it creates a feeling on uncertainty, it is this feeling that causes us to react the way we do, regardless of T3D and its status, TGEA is still being sold to new customers who when reading some posts will learn that several things that were working in 1.7 arent working in 1.8 and that performace seems to have gone down too, this would be fine... except we cant go back to 1.7 becuse theres a feature level difference between the two. As you can see this creates an impasse in the form of indecision.

The language from most of the people is frighteningly negative, and this very much concerns me, yes i'm a T3D owner as well as a TGEA owner but my current projects are mainly TGEA my future projects mat be T3D who knows this economic crisis may turn my future into nothing but cultivation, but since my current projects are TGEA thats what i'm working with, and the outstanding issues are just that.

i also agree with you about the customer is always right phrase, anybody whos ever worked in customer service (i have) get the urge to mutilate when they hear that comment i'm sure of it.

What i guess i'm really seeking is some assurance that yes, somebody will continute to address the issues of TGEA. especially since it is still part of the income stream, it should demand at least some percentage of the maintainance, patch and upgrade processes and not dismissed casually as it appears to have been based on many comments.

@rene since youve fixed many of my problems over recent weeks, and your clearly a busy person you are almost my favourite person at GG at the moment (docuholic dealer pipped you, sorry), just to further the apples and oranges debate the fact that GG and MS have different corporate sizes is really not an issue, you sell relatively comparatively priced products when you consider the upgrade cost XP - vista vs TGEA to T3D, as a XP customer i dont care how many bells and whistles vista has, i even less want to hear how i should pay 3x as much just to get my bug fixes, the same is true of TGEA i'm sure many TGEA owners are happy that GG has a new product, but they dont want to hear comments like "well, weve fixed that bug in T3D" or "well, if you want x you will have to buy T3D" or "we'll so it in our spare time" or "maybe well get time".

I understand that the new prodoct needs the love and all hands on deck, been there done that, but the 'language' use by some members with purple bars needs to be looked at IMO, they may not all be GG employees, but the purple bars command some respect and thus what they say is taken to heart by many :)

as for the heartless corporation thing, yeah overdid that perhaps, but theres a feeling that all is changing and well.. many people dont like change we resist it where we can
#25
06/13/2009 (1:20 pm)
Quote:
It's just something we have not fully decided on because we are too heavily focused and tasked out on Torque 3D.

There will always be something more important and more pressing than patching up old stuff, especially when the company truly believes it's just old stuff and refers to it as such at every opportunity.

Anyway, Eric Boer, I guess you've got your answer. Yes you have good reason to be concerned about TGEA.
#26
06/13/2009 (1:53 pm)
Quote:especially when the company truly believes it's just old stuff and refers to it as such at every opportunity.
I wonder when T3D will be old stuff. Two or three years? We'll see :)

Side note: As a TGEA owner, I'd love to see some future update/support as well of course.
#27
06/13/2009 (8:34 pm)
Quote:
If microsoft stopped patching XP the day it released Vista the whole of trh world would be in an uproar including many of those who are defending the choice of GG not to update TGEA.

Yeah, I can see how not updating TGEA is going to compromise the security of hundreds of millions of computers.

See any updates to Office 2003 lately? The last one was in 2007... their next office suite for Windows was... Office 2007. Hmm.

In any case, comparing retail software business practices to those relating to development kits where source code is included, is not very useful. If Windows was targeted primarily at developers, and they gave the source code to everybody who bought it, they most certainly could have gotten away with not providing any official updates after Vista was released.

TGEA may not be getting much more official love from GG, but that doesn't mean it's not going to continue to be a useful platform for developing games.
#28
06/13/2009 (8:43 pm)
Quote:It's just something we have not fully decided on because we are too heavily focused and tasked out on Torque 3D.

Thanks, Mich, for expanding on my original post yesterday. I replied on this thread before I left work yesterday, and then forgot to subscribe to the replies. My apologies.

I never meant to imply that we are dropping TGEA, just that we made a conscience decision to finish the release candidate of Torque 3D first. In fact, Alex Scarborough is chomping at the bit and keeping a list of to-do things he wants to tackle with TGEA, much like he did with TGEA 1.8.1. I just did not want to give any concrete promises until I knew when that would happen, since, as demonstrated by some of the fear in this thread, making promises without concrete plans has hurt our community in the past.

And to be blunt, from a developer standpoint, I think it's a smarter choice to wait for a TGEA update until after Torque 3D is released. There are still enough parallel with the two engines that issues fixed in the Torque 3D betas will trickle down into TGEA. Plus, we would be tying up precious resources trying to release in tandem. Ken will definitely back me up on this: pushing a release candidate, even a bug fix one, requires a strenuous amount of QA and is never an "easy push" no matter how simple it might seem on the surface.

I hope that clears up my original, skimpy response, and I've now got this thread followed. :)
#29
06/13/2009 (9:07 pm)
Quote:We would not be offering Torque 3D at a reduced cost to existing TGEA owners otherwise. How does that no scream "Hey, you guys have supported us in the past by buying TGEA. Here is a $500 discount on an engine we will normally be selling at $1K".

The 500.00 discount already came and went. The thing's not even close to being out of Beta and the price has already jumped by $100.00 or $200.00. What's changed for potential customers during this time to make them want to buy it more than acouple weeks ago? Nothing.. well.. except for the price increase I mean. And it would scream "hey you guys have supported us in the past by buying TGEA.. Here is a $500.00 discount.. except the discount doesnt seem to be Tied strictly to TGEA.. unless my value as a TGEA owner went down recently by $200.00 lol.

Quote:If you want to spend time crusading in TGEA land instead of working in Torque 3D, that's your time and choice.

Crusading in TGEAland... hmmm. That smacks of a back of the bus type thing! I know you didn't mean it that way Mich, just giving you a hard time. =P
#30
06/13/2009 (9:30 pm)
I'm usually a lurker on the system but I feel I must speak up. I purchased TGEA during the early adopter period on the promise of it's full cross platform compatibility. Having waited as long as we did to see a "Working" OSX version, made our development team quite nervous, but once it was available we were looking forward to later releases without the bugs, and much better visual performance. This all stopped with the talk of the coming of T3D! Like the rest of you, we all drooled over the new lighting engine and other features that would take our projects to the next level. Then we started to worry that everything we had been working on and waiting for, based on the original feature list for TGEA would never be completed and delivered to the licensed users. Now that we have watched the $200 price cut expire, and maybe the $100 too, we don't currently have the cash to pay for multiple $600+ seats for a tool that won't even support our development machines. With the news that TGEA support will be on the back burner for the foreseeable future, we feel that our efforts will now be moot. Is anyone else in this boat?
#31
06/13/2009 (9:57 pm)
@Gerald its clear you have a non objective stance on this issue, as adding obtuse and irrelevent points shows.

@Deborah thanks you for more positive language, I for one am pretty re-assured that work will continue on bug fixing and such after T3D is pushed out. Wasnt honestly expecting it early just so long as it arrives :)

@Stuart you are the 'minority group' I keep referring too some things have been quite mangled to get the OSX stuff working, and the surgeons havent quite got all the bits back together yet :)

My final parting comment is to the people who like gerald assume that everyone has a whizz programmer on the team and that just becasue we have the source code everything is fixable, well not everyone has that programmer and some are pretty reliant on GG making everything right, particularly if they broke something.

Anyway i'm pretty much done with this thread, i'm happy with the Official responses.
#32
06/13/2009 (10:55 pm)
@Deborah and Ken - Thanks =)

@Bloodknight - I'm glad you got the response you were looking for. One thing GG has been doing for the past year is further improving the involvement of employees in the community. This has always been the reason I loved being a part of this, when Garney, Zepp, and Fairfax were helping me directly in the forums. We want to continue to provide official responses so no one ever feels completely in the dark. We will post when we can, and be honest every time.

@Andrew - Lol indeed. But it's true this is directly tied to TGEA. We aren't making the same offer to TGB or TGE users.

@Stuart - To ease your concern. We have Torque 3D compiling and running on a Mac. There is still work to be done on it, but Windows and Mac support will ship concurrently. Hope that makes the team feel better.
#33
06/13/2009 (11:26 pm)
I'm just going to chime in and say that if you find a bug in TGEA you really really should post in the Bug Submissions category. While I'm probably not going to respond (sorry!) I do make a point of going over what's been reported and moving things into our internal issue tracker. I don't have enough time to comb through every thread and response, so unless it's reported in the Bug Submissions category, it is going to get missed. And bug reports that get missed (or never existed) don't get fixed, and that makes me a sad panda.

Don't make Alex a sad panda, report bugs! In the Bug Submissions category!

You can go back to your regular discussion now :).
#34
06/13/2009 (11:28 pm)
@Alex - Thanks for jumping in.

For those of you in the dark or living under a rock, Alex was the mastermind behind 1.8.1. If he is still looking at bug fixes in the TGEA forum, it's safe to assume another update is coming.

Satisfied?
#35
06/14/2009 (1:19 am)
Since I recently purchased TGEA I'm happy to see that there will be a upcoming bug fix release. I'll make sure to add any bugs I see to the Bug Submissions category.
@Michael, I suggest that you post this info in a more prominent location(maybe a blog?). This should help alleviate concerns that other TGEA owners might have. Also I did not know that Alex was the driving force behind 1.8.1(no I don't live under a rock). Probably because I've recently purchased TGEA.
Thanks!
#36
06/14/2009 (6:40 am)
Great to see this thread having taken a constructive turn. Didn't know Alex was on to this. Cheers all, what better could happen?

@Bloodknight
Just to continue with the off-topic fruity stuff :)

It's less the price point that matters but rather the size of the license/install base. If I develop a piece of software and sell 100 licenses at $40 each, I won't be able to sustain more than a few months more of development effort on that thing. If I sell 500,000 licenses of the same software, I can hire some guys to do the development, get a new car, have a couple of drinks, go on vacation, find thousands of new ways to get rid of the money, and all in all probably go on to live a long boring live.

//Edit: oops, wrong delimiter on number...
#37
06/14/2009 (2:40 pm)
Quote:
@Gerald its clear you have a non objective stance on this issue, as adding obtuse and irrelevent points shows.

I'm a user of this software just like the rest of you. I have no stake in GG, and my stance is entirely objective. And I'm pretty sure most of my "obtuse and irrelevent" points were directly related to the very points you tried to make.

As a paying customer of TGEA of course I'd love to see it supported indefinitely, but as a paying customer of many other middle-ware products, and as a developer myself, I understand that this is not a reasonable expectation.

#38
06/15/2009 (3:49 pm)
On a more humorous note:

If they stop doing updates to TGEA at least you know there won't be any more new bugs introduced into the codebase. :p


disclaimer: The sole purpose of this post is for humorous purposes only and is not intended to be taken seriously. If this post offends you in any way it is advisable that you do not read it. Thank you.
#39
06/15/2009 (5:32 pm)
Quote:If they stop doing updates to TGEA at least you know there won't be any more new bugs introduced into the codebase. :p

ROFLMAO
#40
06/15/2009 (7:24 pm)
@Don - If you were one of our interns you'd get a gold star, but since you are a community member I'll buy ya a beer if you are at GDC.