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Unable to Purchase Products

by Quinton Delpeche · in Site Feedback · 03/26/2009 (1:28 am) · 8 replies

I have tried twice now this morning to purchase T2D and the T3D pre-release ... I tried splitting the transactions and even went to double check my bank balance.

I have been unable to actually pay for the stuff ... so can I have it for FREE then please ... seeing as you don't want my money. heheheheeheheheeh :)

Please can you assist me ... thanks! :)
Quinton Delpeche's profile picture
Torque Owner Quinton Delpeche
Gobbo Games

About the author

Gobbo Games is an Independent Games Development company operating from Durban in South Africa. We believe in creating high-quality cost-effective games that remain true to the belief of Independent Game Developers around the world.

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    Associate Steve Acaster
    [YorkshireRifles.com]
    #1
    03/26/2009 (7:02 am)
    Might not have anything to do with your problem but ...

    I've had problems buying stuff in Firefox before, so I now use IE for that - it's the only thing I use IE for.

    Torque Owner Quinton Delpeche
    Gobbo Games
    #2
    03/26/2009 (7:08 am)
    Thanks Steve ... I was using Firefox ... tried it on I.E. ... still get the same error.

    I have also tried it on Opera, Safari, and Google Chrome for good measure.

    Same result.

    I have even tried different accounts ... same result. Guess you just can't buy stuff from GG from the U.K. anymore. :(

    Associate Steve Acaster
    [YorkshireRifles.com]
    #3
    03/26/2009 (10:17 am)
    Quote:Guess you just can't buy stuff from GG from the U.K. anymore. :(

    You do see the prominent word Yorkshire in my name don't you? I am a T3D owner.

    You are making sure that the name and address on your bank/CC statements is what you're typing in? If it ain't exactly what it says on your banks database it'll be rejected.

    It is a proper Visa or Mastercard? (not that "electron" rubbish from Europe - I had one of them useless things when I lived out there).

    Also, your bank does know that you buy things in foreign currencies? First time I tried that they suspended my cards until I rang them up and informed them that there was such a practise as "importing goods from abroad over the phone/internet".

    Torque Owner Quinton Delpeche
    Gobbo Games
    #4
    03/26/2009 (10:21 am)
    LOL ... yeah ... I have checked ... proper Visa credit card. Yes I have bought things in foreign currencies before ... specifically from this site before the big change.

    Anyway:
    www.garagegames.com/community/forums/viewthread/87979

    Quote:There is an issue with our transactions right now, our web dev should be in soon to remedy this.

    There is a problem and they are working on it ... thanks for your time Steve. :)

    Associate Steve Acaster
    [YorkshireRifles.com]
    #5
    03/26/2009 (10:29 am)
    So'Kay, mate.
    :)

    Torque 3D Owner Deborah M. Fike
    Default Studio Name
    #6
    03/26/2009 (12:38 pm)
    Hey Quinton! We've had some ridiculous traffic on the site in the past few days, and it's been bogging down the shopping cart. So absolutely, it's nothing that you're doing. We're working hard on this problem, and I'll let you know when the issue has been resolved. I'd wait a day before trying to purchase something again on the site.

    Sorry for the inconvenience, but we do want your business. Bad timing and all...when it rains... :P

    Torque Owner Quinton Delpeche
    Gobbo Games
    #7
    03/26/2009 (12:43 pm)
    No problem ... thanks for replying and clarifying everything. I all try again tomorrow. :)

    Woohooo ... $755.00 later I am now a proud owner of TGB and T3D. Yeah baby ... thanks for resolving the issue. :)

    Torque 3D Owner Deborah M. Fike
    Default Studio Name
    #8
    03/28/2009 (12:18 am)
    Just wanted to say that the problem should be fixed. Thanks for your patience!