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Problem purchasing the TGB Adventure Pack online

by Paul Langridge · in Site Feedback · 10/24/2006 (6:00 am) · 4 replies

Hi guys,

Every time I try to puchase the adventure pack I get this message:

Error: km3291
We are unable to proccess this card online.
Use the mail in check payment option or phone GarageGames to place your order and mention this error.
To Order Call: (541) 345-3040

I have Indie Licenses for TGE, TSE and TGB and these were all purchased with the same card without a hitch and I can purchase from other sites without any problems so it cant be the card.

I changed from 56k to Broad band after purchasing the licenses and thus had to change my e-mail address but with the new e-mail address I have no problem downloading upgrades for my TGE, TGB and TSE

I sent an e-mail to purchasing@garagegames on the 25th/8/06 and got no response and tried the phone number above but no go, can someone point in the right direction to resolving this please :) as I'm hanging out to get hold of the Adventure kit.

Cheers
Paul.
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Torque Owner Paul Langridge

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Torque 3D Owner dsfsd
#1
10/25/2006 (9:53 am)
Hello Paul,

99% of the time, this is our credit card processor rejecting the card as invalid, which we find 50% of the time is inaccurate but some small detail sets it off. It doesn't happy very often at all, and you just happened to be a lucky one. Unfortunately, what the credit card processor does is out of our control, but there are ways around it.

Please send an email to karenp@garagegames.com with this transcript, or call 541-345-3040 and punch in extension 108.

Additionally, we can always take mail orders and personal checks sent to:

GarageGames.Com, Inc.
245 West 5th Street
Eugene, OR 97401

Please be sure to include a letter with what you are purchasing!

Thanks, and hope this gets resolved soon.

Tim A
GG

Torque Owner Paul Langridge
#2
10/26/2006 (5:11 am)
G'day Timothy,

Thanks for the reply mate, I'll send the e-mail and see how I go, I did try that number before I posted my e-mail but no go, maybe theres another prefix number I need to add when ringing from Western Australia to the USA?

Anyway, thanks and I'll give it a go and let you know what happens ;)

Cheers
Paul

Torque Owner Rick Overman
#3
10/26/2006 (10:25 am)
Email jamesw@garagegames.com and he'll get you fixed up. Looks like your billing address is a long ways from your current location.

--Rick

Torque Owner Paul Langridge
#4
10/26/2006 (5:00 pm)
Hi Rick,

"Looks like your billing address is a long ways from your current location."

I'm in Western Australia but the broadband provider is in the Eastern States so maybe thats what it was, but anyways, You guys are AWSOME! , 1 e-mail and my adventure kit is downloading! Great support.

Thanks heaps, I am one very happy little Aussie ;)

Cheers
Paul.