Game Development Community

DSQ Tweaker - didn't get a product key after purchase?

by siba · in General Discussion · 12/29/2011 (12:36 pm) · 8 replies

http://dl.dropbox.com/u/22217440/DSQWHAT.png

Checked the email the payment info was sent to and my profile email also, didn't get it there either

I also didn't know what section to put this in

#1
12/29/2011 (6:16 pm)
BrokeAss Games uses their own registration system for DSQ Tweaker. You will receive your from BrokeAss Games via email, they usually get that sent out within 24 - 48 hours. Keep in mind it is the holidays so they may be a little behind.
#2
12/29/2011 (10:45 pm)
apologies for making a thread rather than sending you guys an email first, won't make that mistake again

thanks for replying so soon
#3
12/30/2011 (3:05 am)
Quote:Subject: License codes for: DSQTweaker Date should sent: 12/30/2011 1:44 AM

@ siba: please check the email account[or spam bin!!] provided to GG[and thus sent to us at BAG], as this is the address we sent your key to. Above is from the account at Intelliprotector. It shows when the key was sent via email. If there are any more registration issues, contact me at our site. rex AT brokeassgames DOT com.

Just now resent the info to the email account, siba; you should be 'good to go' as the kids all say...time stamp may be off, as the time zone is not the same as the USA.
#4
12/30/2011 (7:43 am)
Can not complete registration process, please try again later. Error code: 4

????
#5
12/30/2011 (9:15 am)
1. You need to be connected to the internet to register.

2. You need to allow intelliprotector access to the internet.

...is your network using a proxy? or some other special configuration; firewall?

The DRM system we utilize has been pretty foolproof so far...??! I'm looking into this matter today; please contact me via email with a screenshot of the error message and we'll go from there!

#6
01/02/2012 (9:20 am)
Alright, I sent you 2 emails, and you don't seem to be getting them(?)

I'm still having the problem as of today, I spent 40 dollars on the program and I'd like to use it as soon as possible
#7
01/02/2012 (11:16 am)
Siba, I'm sorry I haven't emailed back; because I am still trying to sort thru your registration issue with the error code generated. The vast majority of DSQTweaker customers have no issues with registration and I now have to sort thru what is different about your setup; as opposed to the other customers....

I've been speaking with our programmers and have some solutions forming. The most drastic is to go into remote desktop and allow us to adjust settings on your computer...I am trying to not go this route.

I thank you for your patience. I'll be sending an email asking for more system information.

With the holiday weekend, I was having difficulties contacting the DRM site for help and only today heard back from them on 'error code 4'.
#8
01/02/2012 (11:26 am)
if you really require me to screen-share to test the settings, I'm all for it if it means I can use my program soon :/