Unable to launch Torque
by Bruno · in Torque Game Builder · 03/31/2011 (9:10 pm) · 7 replies
Hey everyone,
My game is under QA on a portal, and under their test(this happens in 2 particular machines) , when they click on the .exe the game simply exits, without any warning or without writting to the console.
Do you guys have any clue on what could cause this ? I don't remember ever seen torque exit or crash without writting absolutely nothing to the console.log
Thanks for any ideas.
My game is under QA on a portal, and under their test(this happens in 2 particular machines) , when they click on the .exe the game simply exits, without any warning or without writting to the console.
Do you guys have any clue on what could cause this ? I don't remember ever seen torque exit or crash without writting absolutely nothing to the console.log
Thanks for any ideas.
About the author
#2
Computer 1:
OS: Windows Vista Ultimate (6.0, Build 6001) Service Pack 1
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3500+, ~2.2GHz
Memory: 1022MB RAM
Page File: 723MB used, 1584MB available
DirectX Version: DirectX 10
Card name: NVIDIA GeForce 6200 TurboCache(TM) (Microsoft Corporation - WDDM)
Manufacturer: NVIDIA
Chip type: GeForce 6200 TurboCache(TM)
DAC type: Integrated RAMDAC
Display Memory: 377 MB
Dedicated Memory: 122 MB
Shared Memory: 255 MB
and Computer 2:
OS: Windows 7 Home Basic 32-bit
BIOS: 915G-M Ver 1.0D 10/06/2004
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs), ~3.0GHz
Memory: 1536MB RAM
Available OS Memory: 1528MB RAM
Page File: 589MB used, 2465MB available
DirectX Version: DirectX 11
Card name: Intel(R) 82915G/GV/910GL Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) 82915G/GV/910GL Express Chipset
Display Memory: 124.0 MB
Dedicated Memory: n/a
Shared Memory: n/a
Both computers have Windows XP too, where the game runs fine.
Any help will be appreciated.
Thanks!
04/01/2011 (2:47 am)
Sure,Computer 1:
OS: Windows Vista Ultimate (6.0, Build 6001) Service Pack 1
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3500+, ~2.2GHz
Memory: 1022MB RAM
Page File: 723MB used, 1584MB available
DirectX Version: DirectX 10
Card name: NVIDIA GeForce 6200 TurboCache(TM) (Microsoft Corporation - WDDM)
Manufacturer: NVIDIA
Chip type: GeForce 6200 TurboCache(TM)
DAC type: Integrated RAMDAC
Display Memory: 377 MB
Dedicated Memory: 122 MB
Shared Memory: 255 MB
and Computer 2:
OS: Windows 7 Home Basic 32-bit
BIOS: 915G-M Ver 1.0D 10/06/2004
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs), ~3.0GHz
Memory: 1536MB RAM
Available OS Memory: 1528MB RAM
Page File: 589MB used, 2465MB available
DirectX Version: DirectX 11
Card name: Intel(R) 82915G/GV/910GL Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) 82915G/GV/910GL Express Chipset
Display Memory: 124.0 MB
Dedicated Memory: n/a
Shared Memory: n/a
Both computers have Windows XP too, where the game runs fine.
Any help will be appreciated.
Thanks!
#3
Hop on irc and I will help you figure it out if you want.
EDIT: Didn't see the fail to write to console...
04/01/2011 (8:06 am)
Bruno - Get the console.log files. and post them.Hop on irc and I will help you figure it out if you want.
EDIT: Didn't see the fail to write to console...
#4
No logs are written.
Any clue ?
04/01/2011 (8:08 am)
Thank Chris, but as I said in my post, there's no logs. No logs are written.
Any clue ?
#5
What version of tgb are you using? Have you made changes?
Unless you can reproduce the issue you can't fix it.
04/01/2011 (8:15 am)
I have a whole bunch of hardware compatibility PC's (10 - 15). 4 or 5 have Vista and/or 7.... I can run it through some of them and see if I can reproduce the problem and go from there. What version of tgb are you using? Have you made changes?
Unless you can reproduce the issue you can't fix it.
#6
But never seen this happening in any computer.. even when TGB fails to launch, it usually shows a window saying that a problem occurred.
Anyway, thanks very much for your help. I'm sending you an email (to your profile's email) with a download link for the game. If you could reproduce the problem, it would be great.
04/01/2011 (11:43 am)
TGB version is 1.7.5; I do have some changes in the source.But never seen this happening in any computer.. even when TGB fails to launch, it usually shows a window saying that a problem occurred.
Anyway, thanks very much for your help. I'm sending you an email (to your profile's email) with a download link for the game. If you could reproduce the problem, it would be great.
#7
04/01/2011 (11:45 am)
I'll see what I can do. I will try and get it tested this weekend but it might have to wait until Monday. 
Torque 3D Owner Lunacy