(Edited)torquepowered.com won't allow me to attribute my seat(Edited to reflect real problem)
by Olivier Giguère-Durand · in Torque X 2D · 07/27/2010 (9:52 pm) · 6 replies
"Your account has no more free seats available. You must purchase more seats before you may add more products to any users."
even though
"Torque X
- 0 of 1 Total License Seats Assigned
- 2 Remaining Seat Changes (Read Information Above)"
Leaving me without Torque X. Please help correct.
<OLD MESSAGE>
Up until today, I was using 3.1.4. It installed on my Visual Studio 2008 Team Edition properly. However, when I've tried to install TorqueX 3.1.5 (After uninstalling and deleting the directories of 3.1.4), it informed me that I needed at least Visual C# 2005 Express and XNA Game Studio Express. I've reinstalled XNA 3.1 then retried, without success. I've re-installed my Visual Studio 2008, without success. I've re-installed XNA on top of that, without success. Finally, I've installed Visual C# 2005 and it did install. However, as you can guess, it installed no templates in Microsoft Visual Studio 2008. This is aggravating and is made worse by the fact 3.1.4 is no longer in my download, even in the previous version tab (which is empty).
</OLD MESSAGE>
P.S.: If I understand properly that TX2d and TX3d have been merged, why can I only access Torque X 2D and shouldn't it be renamed?
Thank you for your time.
even though
"Torque X
- 0 of 1 Total License Seats Assigned
- 2 Remaining Seat Changes (Read Information Above)"
Leaving me without Torque X. Please help correct.
<OLD MESSAGE>
Up until today, I was using 3.1.4. It installed on my Visual Studio 2008 Team Edition properly. However, when I've tried to install TorqueX 3.1.5 (After uninstalling and deleting the directories of 3.1.4), it informed me that I needed at least Visual C# 2005 Express and XNA Game Studio Express. I've reinstalled XNA 3.1 then retried, without success. I've re-installed my Visual Studio 2008, without success. I've re-installed XNA on top of that, without success. Finally, I've installed Visual C# 2005 and it did install. However, as you can guess, it installed no templates in Microsoft Visual Studio 2008. This is aggravating and is made worse by the fact 3.1.4 is no longer in my download, even in the previous version tab (which is empty).
</OLD MESSAGE>
P.S.: If I understand properly that TX2d and TX3d have been merged, why can I only access Torque X 2D and shouldn't it be renamed?
Thank you for your time.
#2
I DO NOT have that product listed. As you can see, I've purchased Torque X 2D Studio prior to the merging, yet apparently it wasn't converted.
07/28/2010 (6:06 pm)
Thank you, that is the problem.I DO NOT have that product listed. As you can see, I've purchased Torque X 2D Studio prior to the merging, yet apparently it wasn't converted.
#3
Or at least that is how mine is.
07/28/2010 (11:20 pm)
I see that you have the studio tag, if you have the studio edition of TX you have to go to my studio tab, assign the seat, then go to my products, it will be on the bottom.Or at least that is how mine is.
#4
"Your account has no more free seats available. You must purchase more seats before you may add more products to any users."
even though
"Torque X
- 0 of 1 Total License Seats Assigned
- 2 Remaining Seat Changes (Read Information Above)"
You seem to be on the right track however. Thank you both, hopefully I can resume development soon.
07/28/2010 (11:23 pm)
I would, but:"Your account has no more free seats available. You must purchase more seats before you may add more products to any users."
even though
"Torque X
- 0 of 1 Total License Seats Assigned
- 2 Remaining Seat Changes (Read Information Above)"
You seem to be on the right track however. Thank you both, hopefully I can resume development soon.
#5
07/29/2010 (11:32 pm)
And a bump since I'm still without a solution and this problem is dire. Thank you for your time. 
#6
Please send an email to support@torquepowered.com about the issue. That's the best way for it to get funneled to the right person for problems like this.
07/29/2010 (11:36 pm)
@OlivierPlease send an email to support@torquepowered.com about the issue. That's the best way for it to get funneled to the right person for problems like this.
Associate Scott Burns
GG Alumni