Game Development Community

Activation emails not coming through

by David McDonald · in Site Feedback · 08/25/2009 (7:47 pm) · 5 replies

Myself and a few of my team members have d activation email issues. No mails are being sent (or resent) after registration.
My account had to be manually activated so it seems there may be an underlying issue with the auto-send of activation emails.
Since my guys need accounts to pre-order and since this could be happening with others you may want to have a quick look at your registration mailer setup.

Cheers.
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Associate David Montgomery-Blake
David MontgomeryBlake
#1
08/26/2009 (2:49 pm)
We were having a couple of issues with it. Try having the activation notice resent from this form:
http://www.garagegames.com/account/resendactivation

If they are still not getting the mail, e-mail me at davidb at garagegames dot com.

Torque 3D Owner Sigmund Haugland
#2
08/27/2009 (5:06 am)
Just letting you know that the link worked good for me at least.

Torque 3D Owner Deborah M. Fike
Default Studio Name
#3
08/28/2009 (3:56 pm)
@Sigmund: Thanks for letting us know. We think we solved the issue a few days ago, but we're monitoring it.

Anyone who still has issues, please feel free to post in this thread so we can solve any residual problems quickly.

Associate Scott Burns
GG Alumni
#5
02/14/2010 (12:13 am)
Sometimes the activation doesn't go through for some reason. We're aware of it. The best thing to do if there's a problem with account activation is to contact support via Company->Contact Us to get the account activated.