Collada settings? (solved)

I tried to import a .dae file into T3d. I got an unhandled exception error, access violation reading location .....

I know almost nothing about 3dMax or Collada. Unfortunately, neither does my artist. I know the model shows up in Max and appears to work, it has no animation, just a static model.

Are there any basic settings that must be checked in Max or any other obvious reason, why the model would fail to import?

We figured it out! thanks