I ordered one thing by check but got something else
by Wolf Dreamer · in Site Feedback · 08/21/2007 (1:45 pm) · 4 replies
Posted about my problem on my site with an amusing story.
http://z8.invisionfree.com/Game_Maker_forum/index.php?showtopic=2704&view=getnewpost
Anyway, how long does it take their support people to respond to an email?
I ordered and paid for the Faust Logic: AFX ComboPack. They instead send me a link for the AFX Core Pack instead.
What they sent me instead is
I mailed in my order along with a check for $74.95. Whoever handles their mail, just entered in the wrong information.
When can I expect this tragic mailroom mishap to be corrected? And how about my suggestions on how to deal with the person responsible? ;)
http://z8.invisionfree.com/Game_Maker_forum/index.php?showtopic=2704&view=getnewpost
Anyway, how long does it take their support people to respond to an email?
I ordered and paid for the Faust Logic: AFX ComboPack. They instead send me a link for the AFX Core Pack instead.
Quote:
Faust Logic: AFX ComboPack
Products
Faust Logic: AFX Core Tech + SpellPack1 (Indie) $74.95 USD
Includes AFX: CoreTech Source, Demo and Documentation. Also includes 13 awesome special effects for your games, licensed for Indie use.
- Purchase requires ownership of Torque Game Engine 1.5 - INDIE License.
Download Size: 108.3MB
What they sent me instead is
Quote:
Product Name Type Qty Unit Price Amount
---------------------------------------------------------------------
Faust Logic: AFX Core Tec... Download 1 49.95 49.95
---------------------------------------------------------------------
Sub-Total: 49.95
Shipping and Handling: 0.00
Total (USD): 49.95
I mailed in my order along with a check for $74.95. Whoever handles their mail, just entered in the wrong information.
When can I expect this tragic mailroom mishap to be corrected? And how about my suggestions on how to deal with the person responsible? ;)
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#2
08/21/2007 (4:26 pm)
They answer quickly. :)
#3
When you use email, you got to worry about how many other emails the guy officially appointed to that task has to deal with.
When you post on the forum, any of their staff can pick it up and deal with it.
08/21/2007 (9:13 pm)
12 minutes to a solution. Cool. Glad I posted.When you use email, you got to worry about how many other emails the guy officially appointed to that task has to deal with.
When you post on the forum, any of their staff can pick it up and deal with it.
#4
08/22/2007 (2:08 pm)
I've never had a problem getting a problem resolved quickly using email here on GG. These guys are great. 
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