Return Policy?

#1 Well...first off...it's software that you've downloaded. You could have made any number of backups. So, a return policy seems like the wrong policy to ask about.

Why do you want to "return" the engine? Giving up already?

#2 No, I just found a better engine that's in full C++

#3

Quote:
No, I just found a better engine that's in full C++

=( Well, that probably won't constitute as reason enough for a refund. So you don't want an engine with scripting capability? Wowzah...Haven't ever heard that in a game dev forum =)

#4 Lol, yeah TGE is a good development kit n all, but it takes too much modifycation to make something of your own. Because in a SDK full C++ then you can make your own things, lets say not as easy, but you can have a better way of making your own creation =D

So, I tried the new one for about a week, and I like it. It doesnt have a great map builder or constructor and all that great stuff, but they have a few. Anyway, I like the good price of it, and the great realistic effects & water, not to mention the free upgrades after purchased.

is that a better reason lol?

#5 Dunno, I don't work here =)

I'm just throwing out my opinion, being a former slave to the retail industry...the stores I worked at had a strict no return policy on software due to the possibility of abuse. I tend to agree with the policy since it is not only financially sound, but there are plenty of resources at the disposal of a consumer to evaluate a product and determine if it is the right thing for them.

#6 Hmm.... well then can't I return the licence & delete the software? Of course they won't know if I deleted it or not, but I would. Because it should at least say if theres a return policy =) Like, they return and take ur license. Im not sure, hope theres a return lol.

#7 You could always drive to Eugene with all your computers and let them scan your hard drive =)

Outside of that, you are most likely "stuck" with the engine. This isn't necessarily a bad thing. You may find yourself coming back to the engine at a later date and time. Lost of developers do this. Hang in there a while longer and see what happens.

#8 Since you have had source access, the usual policy is "no returns". You also cannot sell your license. You should have done more research before settling on an engine versus a SDK/API or some semblance between the two.

#9 That sucks... Now I won't beable to really afford much online anymore

#10 The guys at Garage Games have done almost everything they can to provide a generous evaluation of the engine. The freely downloadable TGE demo is surprisingly extensible -- with the GUI editor, the World Editor and through scripts. A lot of development and testing can be done just from the demo. Such a fully-functional demo really does undercut any arguments for "buyer's remorse".

I know this information isn't very helpful to you now, but it's still true.

#11 I agree with everyone's points here -- a return policy of software purchased online is, well, not something that usually occurs.

The possibility of theft is extremely high, and as you have had access to the source for any period of time, the likelyhood of a return is slim to none.

I would like to add to the discussion a few small bits, one was pointed out already -- you can not resell your license.

Another one to point out is this, upon purchasing the engine you agreed to the License at the time of purchase which prohibits distribution in whole or in part of any of the proprietary items you obtained with the purchase, this includes the engines C++ source, the TorqueScript code provided with the engine for the World and GUI Editors, and anything else that can not be obtained by the general public without first purchasing a license to the engine.


But, without contacting GG directly (the forums are usually not a good way to contact them 'directly') ... no real answer to your question can be provided, as I'm pretty sure no one that uses the forums has run into this 'problem' before :)

#12 When any software is involved: caveat emptor.

Wal*Mart has us spoiled. It used to be that way pretty much with everything, warranties notwithstanding.

#13 And what engine would that be?

#14 Most likely something like TrueVision3D since it is an engine SDK, which seems to have been what they were looking for.

#15 Its nice to have money to spare on those high end, look nice engines, that really dont have alot in them, when you look past the hood. for 150 bucks, besides the free ones like multiverse (which end up taking a bunch more then 150 bucks if you ever publish it). i dont think people read the licenses really. its amazing whats in them. and for the record, isnt torque a C++ based engine with a torque script interface? so saying a person found a per c++ engine , im assuming with more feature for a similar price with the included material, makes me wonder, what do you have over there that us indies dont know about. My thinks pirate? id say if they want out, bann their account so they can come over here and use the c++ source to impliment in thier own project. /vent over

what engine did you get anyway.

#16 I wouldn't go so far as to agree with Edward's last two sentences, but I do agree with his first portion--as he said, Torque is a c++ engine with full source code available. If you want to code in c++ only, you certainly can.

The fact that every major engine has a script interface, and most existing games that did not originally get built in an engine with a script interface added one later may or may not change your opinion, but that is certainly your call.