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Registration failed - help?

by Thomas \"Man of Ice\" Lund · in Marble Blast · 03/21/2004 (11:44 am) · 6 replies

Hey hey

I just bought MB 2 secs ago and rushed to install it. Unfortunally the registration fails when I paste in the key that is displayed on my garage page.

Anyone that can help me? Do I need to wait for X hours before the registration is complete?
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Torque Owner Jay Moore
Default Studio Name
#1
03/21/2004 (11:51 am)
Thomas,

If you're on Mac OS X you likely need to drag the download off the desktop and into an applications folder so that our ignition file has permission to write to the HD.

If you're on another platform, we need more information, but no there is no time delay.

Torque Owner Thomas \"Man of Ice\" Lund
#2
03/21/2004 (11:56 am)
Hey Jay

Thanks for helping on a Sunday ;-)

I'm on Windows. Had the demo installed, removed that, installed the purchased version, cut'n'paste from "My Garage" page and press ok. Simply says "Registration failed".

What specific info do you need to help me? I got a fixed ip number if that can help you trace me in the registration server. Is there a debug dump I can look in?

This is my first product bought using Ignition, so I cant say I've had problems before, hehe. Torque naturally runs perfect on my machine, and I've allowed the MB exe access through ZoneAlarm.

Also tried turning off ZoneAlarm, so its not an issue with my personal firewall

Edit. I just checked the console.log and this is what it says:

Checking Server Version
Checking for a message of the day
Set::getObject index out of range.
Set::getObject index out of range.
Set::getObject index out of range.
Set::getObject index out of range.
Set::getObject index out of range.
Set::getObject index out of range.
Set::getObject index out of range.
Set::getObject index out of range.
Engine initialized...
Server Version = 1.0
This Version = 1.4.1
Internet Proxy: (null)
Ignition: InvalidTicket

Drake1009
#3
03/21/2004 (12:28 pm)
You could try getting the game registered through the offline procedure. When you launch the game, copy the code (copy/paste doesn't work, either play in window (Alt-enter) or write it down). As far as I can tell the online registration happens once and then creates the ignition file you can otherwise download through the offline install procedures. Worth a shot anyway.

Torque Owner Thomas \"Man of Ice\" Lund
#4
03/21/2004 (12:40 pm)
Just tried the offline procedure, saved the ignition file in my install dir (next to the exe file) but I still get the registration page.

I tripple checked that I use the right key. Somehow I suspect something wrong with my download or the ignition key itself. Will try to download the game again.

Edit:

Just downloadet a new version of the game and still no go. Same errors.

Torque Owner Thomas \"Man of Ice\" Lund
#5
03/22/2004 (10:36 am)
Do I need to open a support case on this for someone to help me? Or are you on this?

Torque Owner Alex Swanson
#6
03/29/2004 (11:10 am)
@Thomas: Just tested your reg number on my computer, and had the same problem you did. I don't have that problem when using my key. I will forward this to Rick and Tim. Maybe a mess up when the key was generated in the Ignition system?

Sorry about the slow response, we were at the Game Developers Conference all week.