Game Development Community

Registration Key Invalid

by Cody Spring · in Torque Game Builder · 06/12/2010 (10:00 am) · 4 replies

I had planned to contact support directly but it would seem garage games does not have such an option. That being said I purchased TGB and am able to download the 1.7.5 release under my products, however, when starting TGB and trying to register it tells me the registration key I'm using is invalid. I'm using he key straight from the My Products page and have tried manually entering it, using dashes, not using dashes, etc. At a loss, I wonder if this has been a problem for someone else or if anyone could direct me to a possible solution.

Thank you.
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Employee Michael Perry
ZombieShortbus
#1
06/12/2010 (10:48 am)
@Kain - I'm not exactly sure what is going on, but try e-mailing support@torquepowered.com. David has more experience with dealing with product registration problems than I do. He might know the solution immediately.

Torque Owner Cody Spring
#2
06/12/2010 (11:05 am)
I will do that, thank you.

Associate David Montgomery-Blake
David MontgomeryBlake
#3
06/12/2010 (11:39 am)
Should be taken care of now. For anyone who reads this in the future, you can access the support forms on the menu at the top of the site under Support > Submit Bugs. There are sections for site issues, accounts, and individual products.

Torque Owner Cody Spring
#4
06/12/2010 (12:16 pm)
Thanks again David, and as it may help someone in the future, apparently garage game's servers were updated in 2009 and keys older than that are no longer in the system. I would imagine posting something in the forum mentioned above would get someone, such as David, to take care of it.