Stock New Project/newMission craters during gameplay.
by Dave Reed · in Torque 3D Professional · 09/08/2009 (7:03 pm) · 6 replies
1. Click "New Project" from inside the toolbox.
2. Click "Play Game" with the "newMission" level selected.
3. Click "Play".
4. TAB to change to 3rd person view.
5. Run slightly left around the water toward the buildings.
6. Continue around the coastline.
7. Find a suitable spot to jump in the deep end.
8. Swim back toward shore.
9. CRASH
Not a process dump. A total POWER OFF system cratered event. I don't see anything useful in the System or Application logs; as far as Windows can tell, somebody pushed the power button and "The previous system shutdown at 2:42:00 PM on 9/8/2009 was unexpected."
Is there telemetry somewhere that I can share which might help in RCA?
Relevant top portion of dxdiag output:
------------------
System Information
------------------
Time of this report: 9/8/2009, 14:44:19
Machine name: DAVID-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: P-6831FX
BIOS: Ver 1.00PARTTBL
Processor: n/a
Memory: 3072MB RAM
Available OS Memory: 3070MB RAM
Page File: 997MB used, 5141MB available
Windows Dir: C:Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8800M GTS
Manufacturer: NVIDIA
Chip type: GeForce 8800M GTS
DAC type: Integrated RAMDAC
Device Key: EnumPCIVEN_10DE&DEV_0609&SUBSYS_0690107B&REV_A2
Display Memory: 1779 MB
Dedicated Memory: 499 MB
Shared Memory: 1279 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3847
Native Mode: 1440 x 900(p) (60.002Hz)
Output Type: Internal
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 8.16.0011.8681 (English)
Driver Version: 8.16.11.8681
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/19/2009 13:35:00, 7660544 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4549-11CF-2252-9B261DC2C535}
Vendor ID: 0x10DE
Device ID: 0x0609
SubSys ID: 0x0690107B
Revision ID: 0x00A2
Driver Strong Name: oem5.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section006:8.16.11.8681:pciven_10de&dev_0609&subsys_0690107b
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
2. Click "Play Game" with the "newMission" level selected.
3. Click "Play".
4. TAB to change to 3rd person view.
5. Run slightly left around the water toward the buildings.
6. Continue around the coastline.
7. Find a suitable spot to jump in the deep end.
8. Swim back toward shore.
9. CRASH
Not a process dump. A total POWER OFF system cratered event. I don't see anything useful in the System or Application logs; as far as Windows can tell, somebody pushed the power button and "The previous system shutdown at 2:42:00 PM on 9/8/2009 was unexpected."
Is there telemetry somewhere that I can share which might help in RCA?
Relevant top portion of dxdiag output:
------------------
System Information
------------------
Time of this report: 9/8/2009, 14:44:19
Machine name: DAVID-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: P-6831FX
BIOS: Ver 1.00PARTTBL
Processor: n/a
Memory: 3072MB RAM
Available OS Memory: 3070MB RAM
Page File: 997MB used, 5141MB available
Windows Dir: C:Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8800M GTS
Manufacturer: NVIDIA
Chip type: GeForce 8800M GTS
DAC type: Integrated RAMDAC
Device Key: EnumPCIVEN_10DE&DEV_0609&SUBSYS_0690107B&REV_A2
Display Memory: 1779 MB
Dedicated Memory: 499 MB
Shared Memory: 1279 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3847
Native Mode: 1440 x 900(p) (60.002Hz)
Output Type: Internal
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 8.16.0011.8681 (English)
Driver Version: 8.16.11.8681
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/19/2009 13:35:00, 7660544 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4549-11CF-2252-9B261DC2C535}
Vendor ID: 0x10DE
Device ID: 0x0609
SubSys ID: 0x0690107B
Revision ID: 0x00A2
Driver Strong Name: oem5.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section006:8.16.11.8681:pciven_10de&dev_0609&subsys_0690107b
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
#2
Gateway support still hasn't noticed that Win7's RTMed. *sigh* There's a BIOS update, so I'll apply that and wait for Nvidia (hope!) to respond.
09/08/2009 (10:51 pm)
Under most circumstances, you'd be right to blame Gateway. ;-) I worked for their tech support wing ~20 years (now I feel old). However, this notebook's been solid for quite a while. Handled Gears of War and Shadowrun just fine; never got around to Crysis, though. It was the only notebook I could find last year with a decent GeForce card, a full size numeric keypad (for modeling) and an HDMI out.Gateway support still hasn't noticed that Win7's RTMed. *sigh* There's a BIOS update, so I'll apply that and wait for Nvidia (hope!) to respond.
#3
09/09/2009 (12:19 am)
Realized I missed the "M" part of your video card model. Mine is the desktop model. It ran Crysis just fine, as well as several other graphically-intense games. It's just not working now...either the card itself or the driver. When I'm not lazy, and when I'm no longer sick with swine flu, I'll look into it.
#4
It's not just the gameplay. It's also the T3D editor that craters the entire o/s. I'm going to enable DEP and try that, but I'm not holding out hope that it'll "fix" anything. Maybe just allow me to cap more information about the root cause.
BTW, I love the food coupon. Highly entertaining. In a swine flu sort of way. :o)
09/09/2009 (9:43 am)
I feel your pain, Joe. Allergy season kicked off in the general vicinity of Seattle in a big way yesterday, giving me a solid excuse to call in sick and joust with this.It's not just the gameplay. It's also the T3D editor that craters the entire o/s. I'm going to enable DEP and try that, but I'm not holding out hope that it'll "fix" anything. Maybe just allow me to cap more information about the root cause.
BTW, I love the food coupon. Highly entertaining. In a swine flu sort of way. :o)
#5
Running the game under earlier version compatibility modes has no effect on the crash behavior: Vista RTM, SP1 or SP2 nor XP SP3.
Rolling back to the 185 release of Nvidia drivers has no effect. Still crashes the game at no predictable point < 5 minutes into running around the stock newMission level.
I'm loathe to abandon Win7, but I'm starting to fear that's my next option... My fear is that I'll waste a day nuking-and-paving an otherwise stable system and T3D'll still not run a base demo game for more than 5 minutes.
I'm installing GoW PC, which worked very well on Vista (last year), as a stability test right now...
What a way to spend a sick day. :-(
09/09/2009 (3:53 pm)
Running the game with EVERYTHING else off (turned off all services and boot options with msconfig) results in no change in crash behavior.Running the game under earlier version compatibility modes has no effect on the crash behavior: Vista RTM, SP1 or SP2 nor XP SP3.
Rolling back to the 185 release of Nvidia drivers has no effect. Still crashes the game at no predictable point < 5 minutes into running around the stock newMission level.
I'm loathe to abandon Win7, but I'm starting to fear that's my next option... My fear is that I'll waste a day nuking-and-paving an otherwise stable system and T3D'll still not run a base demo game for more than 5 minutes.
I'm installing GoW PC, which worked very well on Vista (last year), as a stability test right now...
What a way to spend a sick day. :-(
#6
I'm guessing that either DX on 7 or the Nvidia 186.81 release drives the GPU harder than the DX10 or Nvidia drivers for Vista did... or Gateway installed an End of Warranty Sensor™ that's causing hardware decay and death.
I still have to wonder why T3D needs elevation in order to run on Win7.
Anyway, I'm off to buy one of those chiller pad/stands for the notebook and crank through some more T3D tutorials, hardware permitting. At least now I think I can limp along now until we publish the first game and I can afford some replacement Alienware... :o)
09/09/2009 (8:16 pm)
I'm rapidly coming to the conclusion that my problem is heat and hardware-age related. After having Gears of War PC (TU3) exhibit the same symptomology, I left the box off until it was room temperature (~70°F around here since the windows are open) and propped the back end up on top of an inch thick book... which allowed me to tool around in-game for ~20 minutes with no crash. Lots of heat and noise from both fans, though. *sigh* I'm guessing that either DX on 7 or the Nvidia 186.81 release drives the GPU harder than the DX10 or Nvidia drivers for Vista did... or Gateway installed an End of Warranty Sensor™ that's causing hardware decay and death.
I still have to wonder why T3D needs elevation in order to run on Win7.
Anyway, I'm off to buy one of those chiller pad/stands for the notebook and crank through some more T3D tutorials, hardware permitting. At least now I think I can limp along now until we publish the first game and I can afford some replacement Alienware... :o)
Torque Owner Joe Melton
Fails At Making Games