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Web Site Update

by Eric Preisz · 07/15/2010 (10:26 am) · 185 comments

static.torquepowered.com/static/upload/emp-59817/header_blog_employee.jpg
It’s 3:05 am PST and we just finished the most recent upgrade to the site. As a game programmer ( semi-retired ) web deployment makes me nervous. I don’t get that comfy chair, worn-in baseball glove, feeling that I get from the technology domains that feel more like home to me. Luckily, I’ve been able to calm my nerves with few slices of bacon covered pizza. So far, we made it through the update without any major issues. Thanks a million to those in the associate’s forum who spent their free time beta testing for us when they could have been working on their games:


Special Thanks:
Fyodor "bank" Osokin
Joseph Euan
Michael Hall
Tom Spillman
Konrad Kiss
David Montgomery-Blake
Ted Southard
Giuseppe De Francesco

Thanks guys!

The site changes will seem relatively small at first glance, so I’ve put this blog together to help point out some of the foundational changes that make this update a bigger one than you might notice at first glance.

One of my tenants is that bad news should be delivered first, so let’s get that out of the way. You have sent us a lot of web related bug reports and changes and we didn’t cover many of them in this update. Our focus on this round is more about updating systemic business related updates. If we don’t fix those systemic issues, they will undermine all other aspects of how we do business. We’ve been doing a lot of this over the past few weeks and we are slowly raising the tide for more positive future changes. Functionality fixes to come, please hang in there.

So let’s dive into the update:



Brand – Last year we announced that we were retiring the GarageGames name for most of our businesses ( the game studio occasionally uses the GG name ). This is bittersweet change for sure. I have a fondness for the name and more so for the ideology behind the name. As do many, many, people for whom the name GarageGames touched. But the reality is that we are a very different company. Some say better; some say worse -but in the end we are definitely different. Switching to the Torque brand is recognition of that change and a new identity that we can use to move forward with on future projects.

You will notice a new logo that contains the phrase “By InstantAction” which helps people understand that we are a part of a bigger company with a broader focus. We are three divisions: Tools & Engine, Game Studio, and Platform. You know what this division does, but you may not be aware of the others. The game studio is very busy working on high-end socially driven games and the Platform is building the next generation of services (achievements, e-commerce, etc.) that modern gamers expect.

static.torquepowered.com/static/upload/emp-59817/Torque_IA_logo_V.png






Studio Licensing – For a long time we have not given the public visibility into the pricing for studio licenses. Studio licenses are seat licenses rather than licenses that are tied to a given individual and in the past we only offered them via direct sales. If you own a studio license, you will notice that you have a new tab in your account named “My Studio”.

static.torquepowered.com/static/upload/emp-59817/Studio.png

Under this tab you can reassign studio licenses to any other individual who has an account on the site. When you assign a license, your studio name will display under their avatar. This is the first of many ideas we’ve discussed to help your studio build its own brand. Expect to see more and more studio services and functionality over the next couple of years. An upgrade from an individual license to a studio licenses is being offered for a promotional price of $25 per upgrade.

static.torquepowered.com/static/upload/emp-59817/ericP.png

EULA – We’ve updated our EULA for all of our engines (third party products are not part of the uber EULA ). Prior to this change we had different EULAs for each product line which made it difficult to manage and difficult for our users to understand. By consolidating we are making the licensing easier on all involved. We are open to your feedback so if you have any questions regarding the changes, feel free to contact us licensing@torquepowered.com.

Product Names – If you’ve been around the company for a while you know that naming products hasn’t always been our strength ( you might remember the TAT incident ). We’ve done a lot better in recent years, but there is still some confusion when we talk about future vs. current products. To solve this problem we are adding a year designation to our product names. A year denotes a major change in the software. For example, the Torque 3D that you know today is now known as Torque 3D 2009. If we made a major change in the software (typically an editor upgrade or major value increase), we would likely update the year to denote the dramatic upgrade ( i.e. Torque 3D 2011 ). Updates will be delivered as service packs. Torque 3D 2011 SP3. That sounds cool. We will be migrating products to this naming convention over the next couple of releases.

Over the next few weeks, we have a series of blogs that we have been waiting to deliver. Keep checking the site for new updates and news related to all of the work we’ve been doing over the past couple of months. Until then, feel free to post any site bugs related to these changes in this thread. Also, we have our web developer monitoring the live chat system in the bottom right hand corner to help you if you get stuck over the next couple of days. There will be bugs, but we will do our best to fix them ASAP.

Thanks everyone!

About the author

Manager, Programmer, Author, Professor, Small Business Owner, and Marketer.

#161
07/18/2010 (7:36 pm)
@Giuseppe: That seems to confirm what I previously stated, so thank you for that confirmation.

@Eric: I posted all my EULA disagreements in post #155. I am sorry that I no longer feel sorry about your time constraints. TorquePowered exercised control and excuse over time based responsibilities is beginning to grow tiresome (I know this is a weekend, and I do not expect work related accomplishments on a weekend, so for that kudos).

That new EULA is a shameful mess, or perhaps a devious trick, the legal department should have known. Of course previously no one had much reason to complain about EULA English, because it was the 'Spirit of the Law' that was always intact. IA is working hard to prove they do not have the old GG 'spirit'. IA needs to be dealt with by the 'Word of the Law'; and i demand clear precises language to define that 'Word of the Law'. Sorry for seeming unkind about this, but Garage Games was an old friend, and IA is not doing very well to fill my old friends shoes. I am also to highly educated to not make a big deal about this.
#162
07/18/2010 (7:41 pm)
Website bug; pointless post for page 9 visibility.(EDIT: did not work...)

Every TorquePowered achievement comes warped in a gift box full of new bugs. EDIT: This was not said in meaning to belittle all the behind the scenes improvements, what i am sure are there... just behind the scenes where they cant be noticed... yet little bugs such as this are not behind the scenes... and constantly very very noticeable...

And its just that I dont seem to be able to say many nice things about TorquePowered accomplishments, because the accomplishments are always hidden under a blanket of silly disappointments...

Why do you do that TorquePowered, are you trying to force insincerity out of us? Were you abused as a child and this is the only type of attention you know how to get? You dont see yourself as worth of doing something right the first time?

I can think of millions of examples where website maintenance and upgrades have gone over with out any glitch at all.

Try and remember this quote, its from a professor of computer science:
The best performance improvement is the transition from the nonworking state to the working state. -John Ousterhout


#163
07/18/2010 (7:46 pm)
@Pino,
- beta 5 of T3D had a section 2 stipulation that limited use of the T3D sdk to games
- Version 1.0 final & 1.0.1 final EULAs have this section completely removed.

- If I were you, I would bring this to the attention of your legal dept./consultant as I consider this to be a HUGE discrepancy that proves their lack of attention to detail.


@Eric: I'll wait to hear more from you.
#164
07/18/2010 (8:14 pm)
Hey Everyone. Since Eric is having internet difficulties and I just got mine setup in the hotel room, he asked me to spin up a separate thread to discuss the EULA changes and explanations. This will help us focus the conversation on that specifically and harvest specifics from it to address changes that might be made or upheld.

Follow this link: Torque EULA Discussion.
#165
07/18/2010 (8:22 pm)
I already posted my questions, should i repost them?


EDIT: I reposted, just to be sure there would be no space for accidental oversight.
#166
07/18/2010 (10:01 pm)
@eb:
well, if before the 1.0.1 they used a different wording with an explicit games only clause that new version (3.f in 1.0.1) is IMO just a more political way to say the same thing :) that can be seen reading the explanation that our legal dept. gave me last December... it's a "game only" EULA just withour the explicit statement. The lawyers do that all the time along with the sales managers... it's a dirty way to write down unpleasant stuff, trying to write it in a different way without changing the actual meaning... I hate that but honestly... the Sales Dept. is the one paying my R&D Dept. so I've to keep a very low profile about this... I hate their attitude but I can't tell that outloud ;)
#167
07/19/2010 (1:08 am)
Pino, obviously we're not going to agree but please stop posting misinformation.

#168
07/19/2010 (5:15 pm)
How long is that little chat bug going to live in the lower right corner? Can I disable it?
#169
07/19/2010 (5:20 pm)
The live chat tool is only sticking around long enough to help work through any issues that popped up with the new site going live. It's a very temporary widget.

And no, it can't be disabled.
#170
07/19/2010 (5:32 pm)
Quote:The live chat tool is only sticking around long enough to help work through any issues that popped up with the new site going live.
I think the text on the widget is just really confusing, as it implies that it's a question/answer chat about Torque products. Nothing about it indicates that it is there to help iron out website issues. Scott, even after your explanation, I still not sure when it is supposed to be used. Perhaps the text on the widget could be a little more appropriate for its intended use?
#171
07/19/2010 (5:44 pm)
Congrats Donald. Although i'm going to miss the GG monikor I look forward to the Torque Branding.
#172
07/19/2010 (6:45 pm)
RIP GarageGames Brand, the memory lives on! :(
#173
07/20/2010 (12:41 am)
Wow, the Timothy Aste.
#174
07/20/2010 (7:06 am)
I still haven't received a refund yet. Has anyone?
#175
07/20/2010 (7:11 am)
@Brenton - We have started sending them out. If you have your studio license, please un-assign it. We aren't removing them unless the are un-assigned so that we don't disrupt any development by accident.
#176
07/20/2010 (1:24 pm)
@Brenton
I've been going through the people who have contacted support directly first. I have not started on the forums yet.

@All
Please contact me at davidb@torquepowered.com for refund information if you mistakenly purchased a studio upgrade as a full version because of the bug in the site. I have already talked to a number of you, but I know there are more out there.
#177
07/20/2010 (8:57 pm)
Just now dropping by the site since the upgrade, and wow! Great news all the way around.

So how exactly do we upgrade our individual professional license to a studio license? I've scoured the product menus and My Account page, but dont' see a link anywhere to do this. Do we need to contact someone directly? We would very much like to take advantage of this offer.

Dusty Monk
Windstorm Studios
#178
07/22/2010 (1:55 am)
#Dusty Monk - just go to the Torque 3D page and click on Buy Now (while logged on), you should see the option then.

(I was confused at first too, BTW)
#179
07/23/2010 (8:54 pm)
I have TX studio license and no my Studio tab in my account? Did someone forget to turn it on?
#180
07/25/2010 (2:02 am)
When are you going to update the Torque Splash Screens?